This Privacy Policy sets out how your personal information is collected, used, shared, stored and disposed when you use www.shopjustshea.com website (‘the Site’).
Just Shea is committed to ensuring that your privacy is protected. We collect your Personal Information (information that identifies an individual such as name, address, email, phone number) for the primary purpose of providing our services to you.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Please note this privacy policy may be updated from time to time and will be available on our website.
1. Privacy Policy
1.1 This Privacy Policy is governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1.2 Our Privacy Policy does not create any rights or obligations for either you or us in addition to those imposed by the Privacy Act 1988 (Cth).
2. Third Parties
2.1 Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
3. Collection
We may collect the following information:
3.1 When you visit Just Shea website, we automatically collect information about your device, web browser, IP address, time zone and some cookies that are installed on your device, web pages and products viewed.
3.2 Your contact details that may include your name, date of birth, business name, billing address, postal address, email address and phone number.
3.3 Demographic information such as gender, preferences, and interests.
3.4 Other information relevant to customer surveys and/or offers.
We collect this information when:
3.5 You provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
3.6 You interact with us through the phone, in person, via email or our Website and you provide us your details.
3.7 You subscribe to our emails or register an account.
3.8 If we ask for your personal information for a secondary reason, like marketing or competitions, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
We will only collect your personal and sensitive information using fair and lawful means.
We do not store credit card details as we use payment gateways and/or third-party processors.
4. Usage of Data
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
4.1 Internal record keeping.
4.2 We may use the information to improve our products and services in general and specifically for you.
4.3 Keep a record of your order and transaction.
4.4 Retain our customer database.
4.5 Communicate and retain a history of communication.
4.6 We periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided if you have given us permission to do so.
5. Direct Marketing
5.1 We will not send you unsolicited commercial electronic messages in contravention of the Spam Act 2003 (Cth).
5.2 We may use the non-sensitive information you gave us for the purpose of promoting and marketing our Business.
5.3 We will not contact you to promote or market our Business if you requested us not to.
5.4 You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected]. You can also unsubscribe on emails we send to you.
6. Controlling of Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
6.1 You will be asked to opt into future newsletters/emails. You can choose not to select this option.
6.2 If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected] or unsubscribing on emails you receive.
6.3 Please note if you unsubscribe from one type of email it may not unsubscribe you from all emails from Just Shea. For example, you may unsubscribe from an abandoned cart email but still be subscribed to our promotional emails and vice versa.
6.4 If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at [email protected]. We will promptly correct any information found to be incorrect.
7. Security
7.1 Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
7.2 We do not store credit card details as we use payment gateways, e.g. Stripe, and/or third party processors e.g. PayPal.
7.3 All credit card transactions are implemented under industry-standard encryption.
7.4 Payments are processed in real-time.
7.5 We do not have access to your credit card numbers.
8. Disclosure of Personal Information
8.1 We will not disclose your personal and sensitive information to third parties for payment, profit or advantage.
8.2 We may disclose your personal and sensitive information to third parties, from time to time, to assist us in conducting our Business, including:
(a) Technology service providers including internet service providers or cloud service providers
(b) Delivery companies such as Sendle and/or international postal service providers
(c) Where required or authorised by law
9. Access to your Personal Information
9.1 You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing
9.2 Just Shea will not charge any fee for your request. In order to protect your Personal Information, we may require identification from you before releasing the requested information. Before releasing the information, we will:
(a) verify your identity
(b) within a reasonable period of time, comply with your request
10. Contact Us
10.1 If you have any queries, please contact us by email [email protected].
